Account and Data Deletion

Triada POS, by Triada Studio, lets you request the deletion of your account and your data at any time. The process is carried out by notifying us by email at soporte@triadapos.com. This page explains the steps, which data is deleted, which is kept and the timeframes.

Follow these steps:

1. Send an email to soporte@triadapos.com from the address you used to register your account, with the subject "Account deletion request".
2. State your business name and whether you want to delete the whole account or only certain data (in that case, which data).
3. We will reply within a maximum of 30 days to verify your identity and give you a reference number for your request. We may ask you for additional information to confirm that you are the account holder.
4. If you have an active subscription, cancel it first or tell us in your message. Account deletion cannot be completed while an active subscription exists.
5. We will delete your data and confirm it to you by email within a maximum of 30 days from when we verify your identity.

You can check the status of your request at any time by replying to our email with your reference number. When we finish, we will send you a confirmation stating what was deleted and what is kept. If we cannot delete some data, for example because of a legal obligation, we will explain the reason.

If you connected Meta services (for example WhatsApp, Facebook or Instagram) to your account, you can request the deletion of the data we received through them by writing to soporte@triadapos.com with the subject "Meta data deletion" and stating your identifier or the associated email.

You can also remove Triada POS's access from your Meta account settings (Settings → Apps and Websites), which stops the receipt of new data. We will delete the data received from Meta without undue delay, within the same maximum period of 30 days.

If you do not want to close your account, you can delete specific records, such as products, customers, employees or files, from within the web app itself. If you need us to delete or correct other specific data, write to us at soporte@triadapos.com stating which data it is and we will handle your request in accordance with the privacy policy.

When your request is processed, our team deletes the following:

• Your user profile.
• Your store and your business data: products, inventory, sales, purchases, expenses and other operating records.
• The files you uploaded, such as images and logos.
• The customer and employee records you entered.
• Your active sessions.
• Your sign-in identity.
• Data received through Meta platforms, if any.

Some data is kept for legal, security or technical reasons, for limited periods:

• An audit record of the deletion (business name, email and date) for 5 years.
• Billing records kept by Polar, for as long as the law requires.
• Our providers' backups, which may contain data for up to 30 days.
• Aggregated and anonymous data that does not allow you to be identified.

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If you have questions about this process, write to us at soporte@triadapos.com. You can learn more about how we process your data in our privacy policy.