Terms and Conditions

By creating an account, accessing or using Triada POS, you accept these terms and our privacy policy. If you use the service on behalf of a business, you represent that you have authority to bind it. If you do not agree, do not use the service.

The service is provided by Jensi Matos, operating under the trade name Triada Studio, based in República Dominicana.

Triada POS is a point-of-sale and management platform for retail businesses that includes a web app, a public catalog and link pages. It lets you record sales and manage inventory, purchases, expenses, customers, employees and other business processes. We may add, modify or remove features to improve the service.

You must be at least 18 years old and have the legal capacity to enter into contracts. Registration information must be truthful and kept up to date.

You are responsible for the activity carried out with your account. Protect your credentials and your PIN. Notify us immediately if you suspect unauthorized access.

You can try Triada POS for 7 days without needing to register a card. After the trial, continued use requires a paid plan: monthly, semiannual, annual or one-time payment. Current prices and conditions are shown on the pricing page and are not repeated in these terms.

Payments are processed through Polar, which acts as merchant of record. Your card details are handled by Polar and never pass through Triada. Subscriptions renew according to the chosen plan until you cancel them from the billing section of the app or ask us to do so.

Refunds are governed by the refund policy applicable at the time of purchase, which is managed by Polar and our support team. If you have questions about a charge, contact us at soporte@triadapos.com.

The data you record in Triada POS belongs to your business. You grant us a limited, non-exclusive, revocable license to host, process, copy and display that data solely to provide you with the service, keep it secure and give you support.

You can export your information, for example to Excel from the web app, and request the deletion of your account at any time, as explained on the account deletion page.

If you record personal data of your customers or employees, your business is the data controller of that data and Triada acts as the processor. You undertake to have a legal basis to collect it, to inform those individuals, to use it only for legitimate purposes and to handle their requests in accordance with applicable law.

By using the service you agree not to:

• Use it for illegal, fraudulent or deceptive activities.
• Upload content that infringes third-party rights, is unlawful, offensive or contains malicious software.
• Attempt to gain unauthorized access to the accounts, systems or data of others, or breach or bypass security measures.
• Reverse engineer, copy or resell the service without authorization.
• Overload the infrastructure through automation or abusive use.
• Share your account with people outside your business.

The public catalog and link pages display what your business chooses to publish. You are solely responsible for the accuracy, legality and lawfulness of that content, including prices, images and descriptions, and for holding the rights needed to publish it. We may remove content that violates these terms.

The artificial intelligence assistant generates automatic responses that may be incomplete, inaccurate or outdated. You must review their content before acting on it. Its responses do not constitute accounting, tax or legal advice.

To respond, the content of your conversations, including text and images, is sent to an artificial intelligence provider, as explained in the privacy policy. Do not include information you do not want to share with those providers.

The service requires an internet connection. If you lose your connection while using it, some operations may not be saved or may not appear immediately on other devices. It is your responsibility to verify that your operations have been saved and to keep your browser up to date.

The receipts, invoices and other documents generated by Triada POS are a support tool for your business. They do not replace your tax obligations or the tax receipts required by the authorities. You are responsible for meeting your tax and accounting obligations and for verifying that the documents you issue comply with applicable regulations.

We work to keep the service stable, but we do not guarantee that it will be available without interruption or free of errors. Interruptions may occur due to maintenance, provider failures or causes beyond our control. We recommend keeping backups of any information you consider critical.

You may stop using the service and cancel your subscription at any time. To close your account and delete your data, follow the procedure described on the account deletion page.

We may suspend or close an account if you breach these terms, if there is fraudulent or risky use, if the plan is not paid or if the law requires it. Where reasonable, we will notify you beforehand and give you the opportunity to correct the situation.

Triada POS, its software, design, trademarks and content are owned by Triada Studio or its licensors and are protected by law. These terms grant you a limited, personal, non-exclusive, non-transferable right to use the service, without transferring any ownership to you. Your business's data and content remain yours.

To the extent permitted by law, the service is provided "as is" and "as available", without express or implied warranties of fitness for a particular purpose, accuracy or freedom from errors.

To the extent permitted by law, Triada will not be liable for indirect, incidental or consequential damages, such as loss of revenue, profits, data or business opportunities arising from the use of or inability to use the service. Our total liability to you for any claim will be limited to the amounts you have paid for the service during the period that applicable law allows to be considered. Nothing herein excludes liabilities that cannot be legally limited.

You agree to hold Triada harmless from claims, damages and reasonable expenses, including attorneys' fees, arising from the content you publish, from your breach of these terms or of the law, or from your processing of third-party data through the service.

These terms are governed by the laws of República Dominicana. For any dispute that cannot be resolved amicably, the parties submit to the competent courts of República Dominicana, without prejudice to the rights that the law grants to consumers.

These terms may be offered in other languages for convenience. In case of discrepancy between versions, the Spanish version prevails.

We may modify these terms. If the change is significant, we will notify you in the app or by email with reasonable advance notice. If you continue to use the service after the effective date, you will be deemed to have accepted the new terms.

For questions about these terms, write to us at soporte@triadapos.com.